On Friday, 23rd February, 2018 at the InterContinental London Park Lane, Mayfair, in the presence of the cream of the photographic industry, Grays of Westminster added a top accolade to its ever-growing collection: Amateur Photographer Platinum Good Service Award.
The Good Service Awards were created to recognise and reward outstanding customer service in the UK photo-retail sector. They are presented annually at the Amateur Photographer Awards Ceremony, alongside the product awards, to those retailers who offer the highest quality of service, and are voted for by AP readers and retailers’ customers.
Retailers play a crucial role in maintaining and developing the hobby of photography by offering friendly advice and access to a range of products that customers otherwise wouldn’t be able to see ‘in the flesh’. Increasingly, the bricks and mortar stores of the most successful retailers work in tandem with well-designed websites.
To qualify for a Good Service Award, a retailer must have exceeded the AP’s minimum number of votes, which can be made online or by post. This year Amateur Photographer gave out nine Gold awards, plus a single Platinum award for the retailer who received the best response overall. For the second year in a row, the Platinum award was won by Grays of Westminster.
A special thank-you to everyone that voted for us in such magnitude. This is a great honour and it is all down to our staff who are, in my opinion, the best of the best. They consistently deliver excellent, engaging and responsive service to our customers, often with a dash of humour and always with discretion. Our team are what makes Grays of Westminster, Grays of Westminster!