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Featured Posts

Nikon's 100th Anniversary Special Edition Releases!

BPI Trade Award Winners... Grays of Westminster

The Olympic champion and dedicated Nikon user, Pete Reed, visits Grays of Westminster - something he has wanted to do for a long time.

Gold on Gold: Double Olympic Gold Medalist, Pete Reed MBE, visits Grays of Westminster

Simon Stafford takes a first 'hands-on' look at the D800

Sharp Shooting: The Nikon D800

A rare find

  • The legendary award-winning Grays of Westminster is a charming period shop, specialising exclusively in Nikon. It offers what is probably the widest range of new and second-hand Nikon in the world. It is situated in a quiet location in central London and offers a fast and reliable mail-order service on any Nikon item - available to all world-wide destinations. Tax free shopping to non-European Community residents is also available.

    Grays of Westminster shop, Pimlico, London

  • How to Find Us

    Grays of Westminster
    ...Exclusively Nikon
    40 Churton Street
    Pimlico, London
    SW1V 2LP
    Tel: +44 (0)20 7828 4925
    Fax: +44 (0)20 7976 5783
    info@graysofwestminster.co.uk
    www.graysofwestminster.co.uk


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Blog

Customer Letter to Grays of Westminster

Posted on June 26, 2012 by Grays of Westminster

“First of all, I have to say I am not normally a “letter writer”, but felt it necessary to put fingertips to keyboard to convey my thanks to you at your wonderful shop.

It is fantastic to know that an establishment such as yours still exists. Not only is the shop an Aladdin’s cave packed full of Nikon goodies, but the service shown to customers is second to none. I can honestly say, hand on heart, that it is the best service I have received in a long, long time.
AF Zoom-Nikkor 80-200mm f/2.8D ED


I purchased a used Nikon 80-200mm f2.8 lens from you back in December, and it developed a small fault with the focus selector switch. Not a huge problem, still under warranty, but a niggle nonetheless. I telephoned the shop, and explained that I was happy to return it to the shop in person as it is only an hour on the Tube from my home.

I also explained that I needed the lens to be returned to me by July 7th as I needed it on that date for an upcoming shoot. I was told it should be back by then, but if not, Grays would ensure I wasn’t without a lens for the shoot. When I got to the shop the lens was instantly exchanged for another mint condition 80-200mm.

I was not expecting this, and I believe it goes above and beyond as far as customer service goes.
 AF DC-Nikkor 135mm f/2D


I will be back in a couple of weeks to buy my next lens from you, (135mm f2 DC) and continue what I hope will be a long relationship with the best camera shop there is.

Again, many thanks from a Grays satisfied customer.


Best regards,

G.H.”

Facebook Comments

Posted in Featured, Grays of Westminster, Nikon Products | Tagged AF DC-Nikkor 135mm f/2D, AF Zoom-Nikkor 80-200mm f/2.8D ED, camera shop, Customer Review, grays of westminster, london, london camera shop, nikon, nikon equipment, satisfied customer, second hand | 2 Comments

2 Responses to Customer Letter to Grays of Westminster

  1. Louis Abela says:
    May 16, 2013 at 4:27 pm

    hi, I’m also a very satisfied customer. I bought my D300 and 18-200 Nikkor and the service was impeccable even though I dealt from overseas.Still happy with my purchase and I’ll never forget your excellent and hearty service. Thanks.

  2. Grays of Westminster says:
    May 23, 2013 at 5:54 pm

    Louis, thank you very much for your comment. We are delighted to hear that you are still happy with your purchase.

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