‘BPI visits one of UK’s most unique photographic retailers and finds that it’s not just a pretty façade.’
The article starts: “If you’ve never been to Grays of Westminster, I’d urge you to visit. Nestling in a row of shops in Churton Street, Pimlico, crossing the doorstep is like taking a step back in time. Equipment is housed in spotless glass cabinets, immaculately presented sales staff conduct their business at period desks while an elegant clock chimes every half hour. It’s an Aladdin’s Cave …”
Service is top of the Grays of Westminster agenda and, to help ensure that they deliver to their own exceptionally high standards, the company uses the ‘Exchange in abundance rule’.”
Read the full BPI Magazine article here: http://www.graysofwestminster.co.uk/pdf/press/2010-11_business_spotlight.pdf
